Return Policy |
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Return Policy |
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| How do I return something : It is important to contact Customer Care at sales@products-for-health.com. In your e-mail, please reference your Invoice number (or Sales order number) and the reason for your return. Reasons for Return: · Shipping damage · Incorrect item shipped · Dissatisfaction (please explain) · Other (please explain) A customer care specialist will respond promptly with a return confirmation message. Note: For your return you MUST receive an RMA number and return instructions from us. All unauthorized returns are subject to a %15 restocking fee. Refused by the recipient orders are considered unauthorized returns and therefore subject of the same fee and administrative charge. Return conditions You may return your order within 30 days of receipt for a full refund or replacement subject to the following restrictions: · All products must be returned in the original condition including packaging, documentation, warranty cards, manuals and accessories. · Certain hardware items and all custom/special orders may only be returned for replacement and not for refund. · All returns must be shipped freight prepaid. Unless instructed otherwise. · For health reasons, we are unable to accept returns or exchanges of eating, hygiene or mouth stick products. Notes : 1. We can refund shipping costs only if the return is a result of our error. 2. As manufacturers permanently update their products, the photos we show on our website are not guaranteed to exactly match the product and we cannot take responsibility for small differences. Damaged goods Damaged or short shipments should be reported within 5 days of receipt. Damage to a shipping container must be noted with the carrier at time of delivery. If a shipment arrives damaged: · Note damage on the delivery bill and have the driver sign it, acknowledging the damage · Contact us at sales@products-for-health.com to start processing an insurance claim · Your damaged item will be replaced immediately at no cost to you If damage is not obvious at time of delivery: · Contact us at sales@products-for-health.com within 5 days of delivery · Save the container and merchandise for inspection · Your damaged item will be replaced immediately at no cost to you Product warranty After the first 30 days of the invoice, all returns and replacements must be handled directly with the manufacturer. Manufacturer's warranties vary by product category. |
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